9wiket FAQ – Frequently Asked Questions

If the wrong password is entered too many times, 9wiket will automatically lock your account temporarily — this is a security measure to prevent unauthorized access.

In most cases, the lock lifts automatically after 30 minutes, after which you can log back in with the correct password. If you've also forgotten your password, this is a good time to reset it.

If you're in a hurry or the lock hasn't cleared after 30 minutes:

• Contact us via live chat — chat in Bangla and get help right away.
• Email us at support@9wiket.best — include your registered mobile number and name.
• The support team will verify your identity and manually remove the lock.
• To avoid this in the future, store your password in a password manager or a secure note.

Cricket betting on 9wiket is straightforward. After logging in, go to "Sports" from the top menu or navigate directly to the "Cricket" section. There you'll find a full list of ongoing and upcoming matches — covering all formats: Test, ODI, and T20.

Click on your preferred match to view the available markets. Markets you can bet on for cricket at 9wiket:

• Match Winner — bet on which team will win the match.
• Toss Winner — which team will win the toss.
• Innings Runs — bet on the total runs scored in a specific innings (over/under).
• Top Batsman & Top Bowler — bet on who will score the most runs or take the most wickets.
• Live Betting — place bets at real-time odds while the match is in progress.

Once you select a market, it will be added to your bet slip. Enter your stake, review the potential payout, and hit the "Place Bet" button. After the match ends, any winnings will be automatically credited to your account.

9wiket keeps the minimum deposit amount low so anyone can get started easily. For bKash, Nagad, and Rocket, deposits typically start from as little as ৳200. The minimum may be slightly higher for bank transfers.

Deposit steps:

• Log in → go to the "Wallet" or "Deposit" button at the top.
• Select your payment method — bKash, Nagad, or Rocket.
• Enter the amount and send money to the number provided by 9wiket.
• Copy the transaction ID and enter it in the confirmation form.
• Your account balance will be updated within 5–10 minutes.

Get a 150% welcome bonus on your first deposit — deposit ৳500 and start with a total of ৳1,250. If you experience any issues during a deposit, take a screenshot and show it to support.

Enabling two-factor authentication (2FA) means that knowing your password alone isn't enough to access your account — every login will also require the OTP code sent to your mobile. It's the strongest account security available.

Steps to enable 2FA:

• Log in to 9wiket and click the profile icon in the top right corner.
• Go to "Settings" or "Security Settings".
• Find the "Two-Step Verification" or "2FA" section and click the "Enable" button.
• An OTP will be sent to your registered mobile number — use it to confirm and activate 2FA.
• From that point on, you will need to enter the code sent to your mobile every time you log in.

When 2FA is enabled, your mobile must be accessible to receive login codes. If you lose your phone or change your number, contact support@9wiket.best immediately. To disable 2FA, go to the same settings page and click the "Disable" button.

Yes, 9wiket offers several Responsible Gaming tools — all free and easy to use. Go to Profile → Settings → "Responsible Gaming" tab to access all available options.

Available tools:

• Deposit limit — Set a daily, weekly, or monthly maximum deposit limit. Once the limit is reached, the system will automatically block any new deposits. Lowering the limit takes effect immediately, but increasing it requires a 7-day waiting period.
• Cooling-off period — Pause your betting activity for anywhere between 1 day and 6 weeks. You can still log into your account, but placing bets will not be possible.
• Self-Exclusion — Exclude yourself from the platform for anywhere between 1 week and permanently. Once active, you won't be able to log in or receive any promotional emails.
• Session Timer — turn on the session timer to get reminders of how long you've been playing.

There are no charges for using these tools, and you do not need to notify anyone. For more details, visit our Responsible Gaming page View.

No — 9wiket strictly prohibits anyone under 18 from registering. This isn't just policy: date of birth is verified during registration, and the form simply won't submit if the user is under 18.

Additionally, a national ID or passport is required to verify age through the KYC (Know Your Customer) process before any large withdrawal. Any account found to be suspicious is suspended immediately.

A few tips to protect younger family members:

• Never share your 9wiket password or login details with minors.
• Use fingerprint or PIN lock on your mobile app or browser.
• Never leave your device unattended while you are logged in.
• Make it a habit to log out after every session.

If you suspect someone is using a minor's identity to register an account, contact us immediately at support@9wiket.best — we will investigate.