9wiket Privacy Policy – How We Keep Your Data Safe

9wiket believes that your personal data belongs to you. We collect it solely to provide you with a better service — for no other purpose. This Privacy Policy states clearly: what information is collected, why it is collected, and what rights you have.

Most online betting platforms write policies that are deliberately hard for everyday users to understand. 9wiket doesn't do that. We want you to know exactly what's going on — because real trust only comes when you understand how your information is being used.

This Privacy Policy was last updated on 1 January 2026. Any future changes will be reflected on this page, and registered users will be notified by email.

9wiket only collects the information that is genuinely necessary to provide our services. We never ask for data we don't need.

In the list above, "automatic" means the system collects this information on its own while you use the platform — without any action on your part. This happens on all websites and apps; 9wiket is simply being upfront about it.

9wiket collects information in several ways — directly from you, and automatically as you use the platform.

• Registration Form: The information you provide when creating an account — name, date of birth, mobile number, and email — is collected directly from you.
• Deposits & Withdrawals: Financial details such as your bKash/Nagad number and transaction information are collected when you make a payment.
• KYC Verification Process: Government-issued ID, proof of address, and a selfie — these are uploaded by you directly during the verification process.
• App & Browser: When you visit the 9wiket app or website, your device type, IP address, and browser information are logged automatically.
• Gaming Activity: Information such as which games you played, how long you played, and how much you bet is collected for platform security and responsible gaming purposes.

Data collected on 9wiket is used only for the specific purposes outlined below — never for anything beyond that.

• Account Management: For login verification, password recovery, and account security.
• Financial Transactions: For processing deposits, settling withdrawals, and maintaining transaction history.
• KYC & Legal Compliance: For age verification, anti-money laundering compliance, and meeting regulatory requirements.
• Customer Support: Our support team requires access to account information in order to assist you with resolving issues.
• Responsible Gaming: To detect unusual gaming behavior and provide timely support when needed.
• Security & fraud prevention: Used to detect duplicate accounts, bonus abuse, or suspicious activity.
• Essential Communications: To send you important account-related notices. Promotional emails are only sent with your explicit consent.

9wiket does not share your personal data with third parties as a matter of policy. However, in a limited number of circumstances, some information may be shared with partners — and we explain each case clearly.

• Payment Processor: Payment platforms such as bKash, Nagad, and Rocket receive the information necessary to process transactions. They are bound by their own privacy policies.
• Regulatory Authority: When licensing authorities or law enforcement agencies request information under a legal order, we are required to comply. This applies to all licensed platforms.
• KYC Verification Provider: A third-party KYC service may be used for identity verification — they only review documents for verification purposes and do not retain them.
• Cybersecurity Partner: Technology partners may access limited data for fraud detection and network security purposes — always under a confidentiality agreement.

Every third party listed above signs a Data Processing Agreement (DPA) with 9wiket — ensuring your information remains protected.

9wiket uses industry-leading technology to protect your data — the same level of security you would expect from a major bank.

• 256-bit SSL/TLS Encryption: Every connection to the website and app is fully encrypted — no one can intercept your data in transit.
• Secure Server: All data is stored in ISO 27001-certified data centres, with protection at both the physical and digital level.
• 24/7 monitoring: Our security team monitors systems around the clock — any unusual activity is detected and acted on immediately.
• Two-Factor Authentication (2FA): You can enable SMS verification for extra security each time you log in to your account.
• Regular security audits: Third-party cybersecurity firms conduct regular penetration testing — any vulnerabilities found are patched immediately.

Cookies are small text files that a website stores in your browser. 9wiket uses cookies to improve your experience on the site and remember your preferences. The types of cookies used are described below.

You can disable optional cookies at any time from your browser settings. Please note that some features may not work properly if you do so.

You have several important rights regarding your data at 9wiket. To exercise any of these rights, email us directly at support@9wiket.best — we will respond within 30 days.

9wiket does not retain your data longer than necessary. The table below shows how long each type of data is kept.

Once the retention period ends, your data is securely deleted or anonymised — so that no one can identify you from it any longer.

For any questions, requests, or complaints regarding this Privacy Policy, please contact 9wiket using the details below. We typically respond within 3 business days.

• Email: For all privacy-related requests, email us at support@9wiket.best. Including "Privacy Request" in the subject line will get you a faster response.
• Live Chat: Chat with us directly via live chat on the website or app — Bengali-language support available 24 hours a day.